Refund policy
RETURN AND REFUND POLICY
You have 7 days from receiving your order to request a return.
CHANGE OF MIND RETURNS
If you simply no longer want the item, we can accept it back within 7 days provided it is unopened and still sealed in the original shipping bag. Once the bag has been opened we are unable to accept a change of mind return, as we cannot resell the item as new.
FAULTY, DAMAGED OR INCORRECT ITEMS
If your item arrives defective, damaged, of unsatisfactory quality, or is not what you ordered, contact us within 7 days of delivery at fish2spear@gmail.com with your order number and photographs of the issue. We will evaluate it and put it right with a replacement or a refund. This applies whether or not the bag has been opened, and applies equally to items bought on sale.
HOW TO START A RETURN
Email fish2spear@gmail.com with your order number and reason for the return. Do not send anything back before we approve it, as unrequested returns cannot be accepted. Once approved we will confirm how and where to send the package.
Returns are sent to:
Dope Apparels FZE
Business Center, Sharjah Publishing City Free Zone
Sheikh Mohammed Bin Zayed Road
Sharjah, SH 00000
United Arab Emirates
SHIPPING COSTS
The cost of returning an item to us is paid by you. We recommend using a trackable service, as we cannot be responsible for items lost in transit back to us.
The original delivery charge paid on your order is not refunded. Where a refund is approved, it covers the price of the goods only.
If the item arrives faulty, damaged or incorrect, we cover the cost of returning it and refund your original delivery charge in full.
ITEMS WE CANNOT ACCEPT
Gift cards and custom or personalised orders cannot be returned. Change of mind returns are not accepted on clearance or promotional items. Your right to a return or refund on faulty, damaged or incorrect items is unaffected in every case.
EXCHANGES
The quickest way to get what you want is to return the item you have, and once the return is approved, place a separate order for the replacement.
REFUNDS
Once we receive and inspect the return we will confirm whether the refund is approved. Approved refunds go to your original payment method within 10 business days, and your bank or card issuer may take a little longer to post it. If more than 15 business days have passed since we approved your refund, please contact us at fish2spear@gmail.com.
ORDERS WE MAY CANCEL
We reserve the right to refuse or cancel any order at our discretion, for example where stock is limited, where product or pricing information is incorrect, or where our fraud checks flag a problem. We may request additional verification before accepting an order. If we cancel all or part of an order we will contact you and refund anything already paid.
CONTACT
For any question about returns or refunds, email us at fish2spear@gmail.com or call +971 50 530 3961.