Shipping policy

Fish2Spear

Free delivery on all UAE orders of AED 165 and above, excluding the Western Region.

Cash on Delivery is currently not available except on pick up option.

We deliver within 2 to 3 working days in the UAE, and 4 to 8 working days across the GCC.

Delivery charges

Area	Order amount	Charge
UAE, all Emirates excluding Western Region	Below AED 165	AED 25
UAE, all Emirates excluding Western Region	AED 165 and above	Free
Western Region	Any order amount	AED 50
Oman, Qatar, Bahrain, Kuwait and Saudi Arabia	Any order amount	AED 50

The exact delivery cost for your order is always shown on the cart and checkout pages before you pay.

For bulk, wholesale or retail orders, please contact us before placing the order so we can arrange the most suitable courier and quote you the shipping separately.

Delivery times

●        UAE, all Emirates: 2 to 3 working days

●        GCC countries: 4 to 8 working days

Cut off time

Orders received before 1 pm are processed the same day. Orders received after 1 pm are processed the next working day.

Delivery delays

If our supply of a product is delayed by an event outside our control, we will contact you as soon as possible and take steps to minimise the effect of the delay.

If nobody is available at your address to take delivery, we will notify you of how to rearrange delivery or collect the product.

If a delivery attempt fails, our courier will try to reach you on your mobile number up to three times. If we cannot reach you, we will hold your order for 7 days. During that period it is your responsibility to contact us or the courier to rearrange delivery. If we do not hear from you within 7 days, the delivery fee plus 10 percent of the invoice total will be charged as administration expenses.

Identification on delivery

We may make any enquiry we consider necessary to verify your identity or your ownership of the payment method used, including requesting a form of identification or the payment card. If we are unable to verify the information you provide, we reserve the right to refuse delivery and cancel the order.

Title to products

A product becomes yours, and your responsibility, once we have delivered it to the delivery address and you have paid for it.

Invoice

We issue an electronic invoice for every purchase and send it to the email address you provided.

Delivery timelines

While we are committed to delivering within the timelines shown in your order confirmation or on this page, all delivery timelines are estimates only and time is not of the essence. Timelines begin from order confirmation. If we have not delivered your order within 30 days of order confirmation, we will provide a full refund. We are not responsible for delays outside our reasonable control, including where you are unavailable to take delivery or ask to postpone it.

Duties, customs and taxes

For shipments outside the UAE sent by DHL, FedEx or a similar courier, tax and VAT are included in the shipping price, calculated at 5 percent customs duty or 5 percent VAT for the UAE and 15 percent VAT for Saudi Arabia where applicable. If your country applies no VAT, only the 5 percent customs duty applies. Any additional customs duty or clearance fees charged by your country are payable by you.

If Emirates Post EMS is selected at checkout, you are responsible for all duties, customs and other taxes, payable in cash at the post office.

Tracking

A tracking number is sent to you by email once your order is confirmed. You can use it to track your order, or contact our customer care team for help.

Sanctioned countries

We do not deal with, or provide any products or services to, any country subject to OFAC sanctions, in accordance with the laws of the UAE.

Contact

For any question about delivery, email fish2spear@gmail.com or call +971 50 530 3961.