Shipping & Delivery

Shipping & Delivery

Free delivery for all orders over 165 AED in UAE (Excluding Western Region)
Cash on Delivery service is available in UAE via our assigned courier's agents
We committed to deliver your order within 1-2 days working days in UAE, and 4-6 days in the GCC.

Charges Table

Area	Order Amount (Min-Max)	Charge
UAE - All Emirates - Excluding Western Region	Above AED 165	Free
Western Region	AED 165 – Max unlimited	AED 50
KSA	Package weight (Max 1 Kilo) for every 1 KG extra + 25 AED	AED 25
Oman	Package weight (Max 1 Kilo) for every 1 KG extra + 25 AED	AED 25
Qatar	Package weight (Max 1 Kilo) for every 1 KG extra + 25 AED	AED 25
Bahrain	Package weight (Max 1 Kilo) for every 1 KG extra + 25 AED	AED 25

Delivery of Your Order:

Realtime Delivery Costs - The costs of delivery will be as displayed to you on our site on the cart and checkout page.
Delivery Time - The estimated delivery time of your order as below:

All Emirates (within 2nd Day of your Order)

GCC Countries (4-6 days in the GCC)

Cut Off time:

Orders that are received before 1 pm will be processed the same day.
Orders that are received after 1 pm will be processed the next day.

Delivery Delays:

If our supply of the product is delayed by an event outside of our control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay;

If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will notify you of how to rearrange delivery or collect the product;

If you do not collect the product from us as arranged or if, after a failed delivery to you, Our courier will contact you maximum of 3 times on your mobile phone number, and in case of failure to reach you, we will hold your order for up to 7 days. In such a case, you are responsible to contact us or the courier partner to re-schedule the delivery. If we don’t hear from you after 7 days period, the delivery fee and 10% on the total invoice will apply as administration expenses.

ID Requirement Upon Delivery:

We may, at our sole discretion, make any inquiry we deem necessary to verify your identity and/or ownership of your financial instruments by requesting that you provide us with further information or documentation, including, but not limited to requesting a form of identification and/or credit card. If we are unable to verify or authenticate any information you provide, we have the right to refuse delivery and cancel the order.

Title to Products:

A product will be considered owned by you and your responsibility from the time we deliver the product to the delivery address and you have paid for the product.

Invoice:

We will issue an electronic invoice for your purchase and send such an invoice to the email address you provided to us.

Delivery Timelines:

Although we are strongly committed to delivering in the timelines estimated in our Order confirmation or displayed on our Website or above, delivery timelines are estimates only. Time shall not be considered of the essence. Timelines start from Order confirmation. However, if we have not delivered your Order within 15 days of Order confirmation, we will provide you with a full refund. We are not responsible for failures to deliver for reasons outside our reasonable control, including where you are not available to take delivery of your Order or request postponement.

Customs Duties & Local Tax Responsibilities:

Customers are solely responsible for paying all duties, customs fees, and applicable taxes imposed by the destination country.

If delivery is handled through EMS (Emirates Post) or any postal service, these charges must be settled in cash at the local post office in your country upon delivery.

Please note: These fees are not included in the product or shipping price and are determined by your country's customs regulations.

Our Delivery Partner – EMX:

To ensure timely and reliable delivery, all orders within the GCC are shipped via EMX, our regional logistics partner. EMX provides door-to-door delivery across GCC countries within an estimated 4–6 business days. You’ll receive a tracking number as soon as your shipment is dispatched.

Tracking Number:

A tracking number will be provided by email or via WhatsApp text once your order is confirmed. You will then be able to use the tracking number to track your order by contacting the customer care team

Sanctioned Countries:

The site will NOT deal or provide any services or products to any OFAC sanctions countries in accordance with the law of UAE.